UTILIZATION OF THE 8D QUALITY TOOL IN SOLVING THE QUALITY PROBLEMS IN JOHN CRANE NORDIC UNITS

Abstract

In industrialised countries, competition is fierce in every market in the world. The future will be shaped by companies determined to invest and deliver high quality. Quality is one of the essential success factors, but the ability to solve manufacturing problems can also be seen as necessary. Companies and organisations with an effective quality management process and use it effectively daily face fewer problems. The company's strategy should include a significant investment in the management and development of problem-solving. These factors should be an intrinsic value of a successful business. For this thesis, a qualitative research method was chosen. In addition, elements of a case study were included. The study consists of a development project implemented for the target company. It explored the basic concepts of problem-solving, lean methods and quality management and how they could be used effectively and intelligently in the daily operations of the case company in the Nordic countries. This study aimed to describe problem-solving processes and models. The aim was to identify and offer solutions on how problem-solving is most effectively used and utilised in John Crane's Nordic operations. The material for the thesis was collected through interviews with the company's Nordic quality engineers and a literature review on the topic. The data from the survey provided information on the current state of problem-solving and how it is perceived in the client company. After analysis, this study answers the research questions and develops suggestions for future problem-solving. This study provided the case company with helpful information that it can use to design and implement new quality processes.