ERP Implementation into the e-commerce platform
Vu, Chi (2023)
2023
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Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi:amk-2023053015738
https://urn.fi/URN:NBN:fi:amk-2023053015738
Tiivistelmä
Enterprise Resource Planning (ERP) is software that supports businesses to manage, unify, and utilize organizational processes. Accordingly, the ERP implementation trend has been critical for any company's exponential development. Along with global digitalization, e-commerce platform is an essential tool for trading activities. Implementing an ERP system to an e-commerce platform is seen as a strategic approach to optimize benefits and discover further opportunities. However, the limitation is that a small research range focuses on ERP implementation towards e-commerce platforms.
Company A, an e-commerce small-and-medium business, planned to integrate an ERP system for its procurement module. Thus, the case company wanted to understand the integration process and find a suitable ERP system. The academic objective was comprehending the relationship between ERP systems and e-commerce platforms as a fundamental background. As a result, the business case study of the commissioner and ERP selection process were analyzed to find the right ERP solution.
The qualitative and quantitative methods are mixed to evaluate and examine the case study. Interviews with the IT manager and ERP consultant investigated the ERP selection criteria and limitations. At the same time, a survey of company A's users explored system requirements and expectations. The challenges while obtaining implementation methods were a narrow range for research, non-responsive respondents, and a lack of ERP experiences from objects.
The result contained a requirement analysis for company A's ERP selection process. The ERP requirements were related to the user interface, price, modules, company size, and additional factors from future analysis. Two shortlisted ERP products, SAP Ariba and Coupa, were chosen for further examination. By evaluating two products with specific selection criteria, Coupa was the final decision for the case study. Company A could enhance the decision by requesting quotations and discussing with ERP vendors. As ERP implementation was a long-term investment, company A needed careful consideration and in-depth analysis to find the best solution.
Company A, an e-commerce small-and-medium business, planned to integrate an ERP system for its procurement module. Thus, the case company wanted to understand the integration process and find a suitable ERP system. The academic objective was comprehending the relationship between ERP systems and e-commerce platforms as a fundamental background. As a result, the business case study of the commissioner and ERP selection process were analyzed to find the right ERP solution.
The qualitative and quantitative methods are mixed to evaluate and examine the case study. Interviews with the IT manager and ERP consultant investigated the ERP selection criteria and limitations. At the same time, a survey of company A's users explored system requirements and expectations. The challenges while obtaining implementation methods were a narrow range for research, non-responsive respondents, and a lack of ERP experiences from objects.
The result contained a requirement analysis for company A's ERP selection process. The ERP requirements were related to the user interface, price, modules, company size, and additional factors from future analysis. Two shortlisted ERP products, SAP Ariba and Coupa, were chosen for further examination. By evaluating two products with specific selection criteria, Coupa was the final decision for the case study. Company A could enhance the decision by requesting quotations and discussing with ERP vendors. As ERP implementation was a long-term investment, company A needed careful consideration and in-depth analysis to find the best solution.