Use, current situation, and capacities of external labour at the case company
Yli-Heikkilä, Mika (2023)
2023
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Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi:amk-2023060321023
https://urn.fi/URN:NBN:fi:amk-2023060321023
Tiivistelmä
The study focuses on a case company's methods and solutions for using external labour as part of business. In the case of the company's business, competition in the business sector has become generally fiercer and the organisation is required to continuously improve both productivity and efficiency in order to maintain and improve its position in a competitive market.
The objective of the study was to analyse the current status of the use of outsourcing by the case company and its strategic and the operational capabilities to expand outsourcing and use of outsourced labour in a consistent manner. The study also aimed to determine the attitude of the personnel towards the new approach and to identify the challenges encountered so far.
The study was carried out using qualitative methods, and the data was collected through interviews. The interviewees were selected from the company's staff, from different roles at the company, and from the external workforce. The study encompasses elements from strategic decision-making to operational individual-level activities. In order to obtain sufficiently broad and detailed research data, the data were collected through semi-structured interviews and analysed using qualitative methods.
The results of the study show that the case company uses external service providers to flexibly increase the number of human resources and to increase the competence in those areas where the company's own competence is not sufficient or to acquire new competence essential for the company's competitiveness from an external service provider. The results also show that the managers and staff are aware of the existing challenges related to outsourcing and that the challenges identified are along the same lines. Processes related to these challenges have started to be designed for improvement. The results show that the use and increase of outsourcing services is based on a strategic decision, but, on the other hand, the interviews show that the strategy is still in the process of being created and especially implemented.
The objective of the study was to analyse the current status of the use of outsourcing by the case company and its strategic and the operational capabilities to expand outsourcing and use of outsourced labour in a consistent manner. The study also aimed to determine the attitude of the personnel towards the new approach and to identify the challenges encountered so far.
The study was carried out using qualitative methods, and the data was collected through interviews. The interviewees were selected from the company's staff, from different roles at the company, and from the external workforce. The study encompasses elements from strategic decision-making to operational individual-level activities. In order to obtain sufficiently broad and detailed research data, the data were collected through semi-structured interviews and analysed using qualitative methods.
The results of the study show that the case company uses external service providers to flexibly increase the number of human resources and to increase the competence in those areas where the company's own competence is not sufficient or to acquire new competence essential for the company's competitiveness from an external service provider. The results also show that the managers and staff are aware of the existing challenges related to outsourcing and that the challenges identified are along the same lines. Processes related to these challenges have started to be designed for improvement. The results show that the use and increase of outsourcing services is based on a strategic decision, but, on the other hand, the interviews show that the strategy is still in the process of being created and especially implemented.