Creating a manual for the role of coordinator at Lapland Safaris Hetta
Päivärinta, Joona (2023)
Päivärinta, Joona
2023
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Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi:amk-2023060621932
https://urn.fi/URN:NBN:fi:amk-2023060621932
Tiivistelmä
The purpose of this functional thesis was to create an introduction manual for a specific role in the commissioning company where pre-existing material was not readily available in a quick to find fashion. The goal was to create a manual where general introductory material can be found and accessed easily in a single place. The manual can be used as an onboarding tool and/or as a fallback guide to easily find the description of a given task.
The theoretical framework explored the process of training new employees, the benefits and restrictions of manuals and the characteristics of seasonal work.
The resulting product is a digital, written manual in which a person working in the role can find the core basics and instructions to do their job in an efficient way. It describes the journey from the beginning of employment to the end of season, giving insight on company resources, expectations and self-awareness on the job.
The theoretical framework explored the process of training new employees, the benefits and restrictions of manuals and the characteristics of seasonal work.
The resulting product is a digital, written manual in which a person working in the role can find the core basics and instructions to do their job in an efficient way. It describes the journey from the beginning of employment to the end of season, giving insight on company resources, expectations and self-awareness on the job.