Supply Chain Risk Analysis: Cruise Ship Warranty Logistics Process
Keskitalo, Julia (2023)
2023
All rights reserved. This publication is copyrighted. You may download, display and print it for Your own personal use. Commercial use is prohibited.
Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi:amk-2023061223550
https://urn.fi/URN:NBN:fi:amk-2023061223550
Tiivistelmä
The purpose of the thesis was to get a better understanding and holistic view about Supply Chain Risks in Cruise Ship Warranty Logistics Process when sending or returning spare parts or other warranty material and to provide a mitigation plan for the identified risks. The goal was to create Process Descriptions for the Cruise Ship Warranty Logistics Process, including communication between different parties. This thesis was completed for a Finnish shipyard which is one of the world’s largest and most advanced manufacturers of large cruise ships and passenger ferries.
A qualitative research method was chosen, and the data was collected by conducting interviews and one focus group for the key parties involved in the warranty logistics process. The aim of the interviews and focus group was to clarify the supply chain and to identify risks involved in the process to provide a risk mitigation plan as well as improvement ideas regarding the process. The theoretical part of the thesis focused on supply chain management and risk management. Previous literature and research as well as the researcher’s own experience were exploited when planning the improvement and risk mitigation plan for the case company.
According to the results of the research, process descriptions were created, identified risks were analyzed by using risk assessment matrix, and realistic recommendations for future improvement were provided.
A qualitative research method was chosen, and the data was collected by conducting interviews and one focus group for the key parties involved in the warranty logistics process. The aim of the interviews and focus group was to clarify the supply chain and to identify risks involved in the process to provide a risk mitigation plan as well as improvement ideas regarding the process. The theoretical part of the thesis focused on supply chain management and risk management. Previous literature and research as well as the researcher’s own experience were exploited when planning the improvement and risk mitigation plan for the case company.
According to the results of the research, process descriptions were created, identified risks were analyzed by using risk assessment matrix, and realistic recommendations for future improvement were provided.