Digital transformation of Walton's global office operations : Global operational model and technology use

Abstract

This study focuses on Walton's global office operations' digital shift and how it has impacted the corporation, with a particular emphasis on the COVID-19 pandemic's consequences. The goal of the study is to assess Walton's use of digital technology to manage office functions, including communication, collaboration, and decision-making. A mono-method approach incorporating quantitative was utilized to collect primary data through a survey questionnaire distributed to office administrative personnel across numerous Walton locations globally. In order to assemble further context and evidence, secondary research was carried out. Utilizing statistical methods, the data was analysed, and the results offered perceptions of the efficacy of digital transformation in Walton's international business operations.

Respondents to the research perceived a moderate amount of global coordination and efficiency in the organization's operational model, demonstrating the favourable influence Walton's digital transformation initiatives had on its office operations. Employees enthusiastically embraced technology, such as email, video conferencing, and collaboration tools. Effective communication tactics are crucial since working across borders can be difficult due to issues like time zone differences and cultural barriers. The study also looked into Walton's response to the COVID-19 epidemic, such as the installation of remote work arrangements and personnel safety precautions. During the epidemic, Walton's proactive initiatives, such as financial aid packages and medical support, highlighted its commitment to employee well-being. The findings of the study aid in understanding how digital transformation affects cross-border company operations and provide recommendations for enhancing the effectiveness of technology use in Walton's office operations.