Diversity Management in Hotels in Northern Europe
Leibner, Lotte (2023)
2023
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Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi:amk-2023112130837
https://urn.fi/URN:NBN:fi:amk-2023112130837
Tiivistelmä
The aim of this thesis is to understand what strategies and practices are employed by hotels with successful diversity efforts, how those strategies contribute to their overall success and assess how they are experienced by the employees. The focus on effective diversity management has grown particularly in the hospitality industry as a human-centred one.
To achieve this, a study of two hotel groups has been done, examining policies and conducting employee interviews. To conclude, similar aspects from the interviews have been put together.
The research indicates that both of the hotel groups already implement some diversity management tools and demonstrate variety in age and male and female genders. However, there is room for improvement in terms of the visibility of different races and people with disabilities. Additionally, it was observed that the younger Gen-Z already comes with pre-existing values for diversity in the workplace and does not need to be convinced that sustainability is important.
In summary, this research outlines existing diversity management practices and how they are implemented in two hotel groups, offering other companies inspiration to develop their own policies and actions. It also emphasises that diversity management is an ongoing process, as even companies that already have implemented diversity strategies are still aiming to improve.
To achieve this, a study of two hotel groups has been done, examining policies and conducting employee interviews. To conclude, similar aspects from the interviews have been put together.
The research indicates that both of the hotel groups already implement some diversity management tools and demonstrate variety in age and male and female genders. However, there is room for improvement in terms of the visibility of different races and people with disabilities. Additionally, it was observed that the younger Gen-Z already comes with pre-existing values for diversity in the workplace and does not need to be convinced that sustainability is important.
In summary, this research outlines existing diversity management practices and how they are implemented in two hotel groups, offering other companies inspiration to develop their own policies and actions. It also emphasises that diversity management is an ongoing process, as even companies that already have implemented diversity strategies are still aiming to improve.