InternationalStudentsSupport Services in Novia University of applied sciences

Abstract

This thesis explored the challenges and opportunities within international student support services at Novia University of Applied Sciences (UAS), with a primary focus on enhancing the user experience through the redesign of the university's landing page. Through the lens of Design Thinking, the research delved into the Empathize, Ideate, Prototype, and Test phases to gather insights, and solutions, create a prototype, and validate proposed improvements. The key findings revealed significant issues with website navigation and accessibility, prompting the redesign proposal to address these challenges. The Moscow prioritization technique categorizes support services into Must-Haves, Should-Haves, Could-Haves, and Won't-Haves, providing a strategic framework for redesign implementation. The redesigned landing page, with distinct sections catering to essential, additional, and enhanced services, is presented as a tangible solution to improve user clarity and accessibility. The proposed changes aimed to contribute to a more inclusive and supportive environment for Novia UAS's international student community, fostering a positive academic experience. Continuous improvement is emphasized, acknowledging the dynamic nature of international student needs and promoting a user-centric approach in higher education support services.