Usability of KRA website
Hinga, Martin Matiru (2023)
Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi:amk-2023120835426
https://urn.fi/URN:NBN:fi:amk-2023120835426
Tiivistelmä
Many governments around the World have adopted the e-government strategy to offer better services to their citizens and to cut costs by streamlining government processes and to promote transparency. This has been made possible by the growth and development of ICT which has introduced better methods of offering services to the society.
On a bid to catch up with the developed nations, many developing countries have set out to increase the usage of technology in government services. They have however been met with a variety of challenges in the successful implementation of electronic service and need studies to be conducted to understand the major challenges that they need to overcome to better succeed in their e-government development goals.
Kenya is one the many other developing countries that have made major development in e-government. In spite of the challenges it has faced, the government has continuously pushed for the development of its e-government services. In this thesis the researcher aims at understanding the current situation of e-government development of Kenya by focussing on a major government e-portal, the KRA website. The researcher tries to find usability issues of the portal.
The researcher first describes the purpose of an e-government and the benefits that it harbours, then finds literature on studies done in developing nations to understand the current situation and then applies usability testing methods to find issues with the KRA website. The researcher uses a mixed research method to collect qualitative and quantitative data and uses the usability heuristics to recommend possible changes that could be done to improve the website.
On a bid to catch up with the developed nations, many developing countries have set out to increase the usage of technology in government services. They have however been met with a variety of challenges in the successful implementation of electronic service and need studies to be conducted to understand the major challenges that they need to overcome to better succeed in their e-government development goals.
Kenya is one the many other developing countries that have made major development in e-government. In spite of the challenges it has faced, the government has continuously pushed for the development of its e-government services. In this thesis the researcher aims at understanding the current situation of e-government development of Kenya by focussing on a major government e-portal, the KRA website. The researcher tries to find usability issues of the portal.
The researcher first describes the purpose of an e-government and the benefits that it harbours, then finds literature on studies done in developing nations to understand the current situation and then applies usability testing methods to find issues with the KRA website. The researcher uses a mixed research method to collect qualitative and quantitative data and uses the usability heuristics to recommend possible changes that could be done to improve the website.