Optimization of Security Lanes Allocation for Transfer Passengers at Helsinki Airport

Abstract

The post-Covid pandemic ramp-up created new challenges for the industry and compiling stakeholders to adapt to new realities. Long waiting times not only jeopardize the flight schedules and canceled flights but also reflect an unsatisfactory customer experience. The aim of this thesis is to investigate the relationship between the number of security lanes allocated for transit passengers and the possibility of congestion during security control at Helsinki Airport. As subtopic researching methods of cost index and their possible practical implementation for security lanes allocation. The author of this thesis aims to analyze research available, including secondary data from transfer security control at Helsinki airport. The author uses methods of quantitative analysis of secondary data obtained from transfer security points, in order to find correlations and trends. Two generic scenarios were created to explore the practical application of the cost index models, with further analysis. The research results found direct correlations between the number of security lanes and congestion. However, anomalies require further analysis to establish their effect on the security control operations. A generic analysis of economic costs was conducted. The cost ratio method showed promise for future implementation. Analysis of security control operations found that transferring security control lanes between security control points can be a significant economic burden in the long term. The results of this research are contributing to seeking valuable insights that can be used as a ground for future strategies for balancing operational efficiency.