Factors affecting the digital transformation process of deep water seaports in Vietnam
Nguyen Dang Quang, Huy (2023)
2023
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Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi:amk-2023121236671
https://urn.fi/URN:NBN:fi:amk-2023121236671
Tiivistelmä
Seaports play a critical role in the transport and logistics chain by providing some core services such as cargo handling, warehousing, and storage for a diversified range of customers including shipping lines, freight forwarders, logistics companies, and cargo-owners. In the digital age of Industry 4.0, digital transformation is a must for the existence and development of all types of businesses including seaport sectors.
Focusing on four main deep water seaports: Gemalink, TCIT, TCTT, and SSIT which are considered the main nodes for international sea transport in Vietnam, this study investigates the influencing factors of the digital transformation process in the context of Technology – Organization – Environmental (TOE) framework. To achieve the research objectives, semi-structured interviews with 8 experts were conducted and a quantitative research method was performed through 216 online survey questionnaires within these seaports. Research results found that 8 influencing factors: Security and privacy (T), Compatibility (T), Strategy (O), Human resources (O), Structure (O), Customer demand (E), Government policy (E), and COVID-19 pandemic (E) in which Government policy is the most influential factor to the digital transformation process in deep seaports. Based on these factors, the author proposed some solutions as managerial implications to help port operators, port authorities and port management succeed in their digital transformation projects.
Focusing on four main deep water seaports: Gemalink, TCIT, TCTT, and SSIT which are considered the main nodes for international sea transport in Vietnam, this study investigates the influencing factors of the digital transformation process in the context of Technology – Organization – Environmental (TOE) framework. To achieve the research objectives, semi-structured interviews with 8 experts were conducted and a quantitative research method was performed through 216 online survey questionnaires within these seaports. Research results found that 8 influencing factors: Security and privacy (T), Compatibility (T), Strategy (O), Human resources (O), Structure (O), Customer demand (E), Government policy (E), and COVID-19 pandemic (E) in which Government policy is the most influential factor to the digital transformation process in deep seaports. Based on these factors, the author proposed some solutions as managerial implications to help port operators, port authorities and port management succeed in their digital transformation projects.