The lack of communication between departments in An Phu Hotel Vietnam and its affection for the company's sales department performance
Nguyen Ba, Thanh (2023)
2023
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https://urn.fi/URN:NBN:fi:amk-2023121236581
https://urn.fi/URN:NBN:fi:amk-2023121236581
Tiivistelmä
The paper is the commissioning thesis, followed by a mutual agreement between the researcher and An Phu Hotel Group, in order to examine the current situation at the company, thus, recommendations or solutions could be created to reach the goal of the company.
The paper aimed to dig into issues in An Phu Hotel Group, a middle scale hotel company in Hanoi, Vietnam, to find out what is holding the company back from achieving new milestones, thus two main problems regarding communication were established: the lack of a clear communication structure when it comes to the expression of employees regarding stress or an overwhelming workload; and the miscommunication between departments of the company.
Thus, literature from academic sources was found based on the theme of the issues, with research on general communication in business, internal communication, employees' thoughts and satisfaction, and information flow. After that, methodology approaches were considered, including how the interview would be conducted, what the population of the research would be and how they would be selected for research. Fishbone analysis was also used to find the root causes of the issues, along with the open coding method. Extra-curricular activities schedule of the company so employees may have a chance to speak out their thoughts on the work and the work environment, and also a frequent gathering of the heads of departments to ensure the transparency of the information flow between the departments within in the company. The solutions then were discussed by the researcher, and feedback from the company was also included.
The paper aimed to dig into issues in An Phu Hotel Group, a middle scale hotel company in Hanoi, Vietnam, to find out what is holding the company back from achieving new milestones, thus two main problems regarding communication were established: the lack of a clear communication structure when it comes to the expression of employees regarding stress or an overwhelming workload; and the miscommunication between departments of the company.
Thus, literature from academic sources was found based on the theme of the issues, with research on general communication in business, internal communication, employees' thoughts and satisfaction, and information flow. After that, methodology approaches were considered, including how the interview would be conducted, what the population of the research would be and how they would be selected for research. Fishbone analysis was also used to find the root causes of the issues, along with the open coding method. Extra-curricular activities schedule of the company so employees may have a chance to speak out their thoughts on the work and the work environment, and also a frequent gathering of the heads of departments to ensure the transparency of the information flow between the departments within in the company. The solutions then were discussed by the researcher, and feedback from the company was also included.