Exploring the Impact of Stress on the Management of the Hotel Industry : The Case of a Hotel in Tampere
Ghorbani, Hamid Reza (2023)
2023
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Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi:amk-2023121537546
https://urn.fi/URN:NBN:fi:amk-2023121537546
Tiivistelmä
The growing concern surrounding employee stress in the hotel industry has become increasingly prominent. The demanding nature of hotel jobs has led to elevated stress levels among employees. This study aims to provide insights into employees' sources of stress, their impact on organizational performance, and coping strategies based on organizational behavior literature by delving into the factors influencing employee stress in the hotel industry.
The chosen method for data collection involves semi-structured interviews. The data was gathered through interviews with four employees of Hotamper Inn, each representing a diverse roles and positions within the organization.
The findings of this study highlight two major sources of stress within Hotamper Inn and, more generally, in the hotel industry. Firstly, the analysis identifies the pervasive impact of uncertainty, revealing that employees' lack of clarity about their tasks significantly contributes to stress. This ambiguity, coupled with difficulties in decision-making, is a primary source of uncertainty. The second major cause of stress that was identified was about handling clients in challenging circumstances. Finally, the third major source of stress was about employees aiming to be perfectionists and consequently impacting other coworkers.
Some of the major suggestions for Hotamper Inn pertain to problem-focused coping strategies. This involves understanding the situation and devising ways to alleviate or minimize stress. The hotel manager could enhance team dynamics to reduce task-related stress. Similarly, emotion-focused coping strategies were also recommended to modify employees' emotional reactions to stress through words of encouragement and distraction techniques. Research suggests that both strategies are useful in reducing task-related stress and uncertainty.
The chosen method for data collection involves semi-structured interviews. The data was gathered through interviews with four employees of Hotamper Inn, each representing a diverse roles and positions within the organization.
The findings of this study highlight two major sources of stress within Hotamper Inn and, more generally, in the hotel industry. Firstly, the analysis identifies the pervasive impact of uncertainty, revealing that employees' lack of clarity about their tasks significantly contributes to stress. This ambiguity, coupled with difficulties in decision-making, is a primary source of uncertainty. The second major cause of stress that was identified was about handling clients in challenging circumstances. Finally, the third major source of stress was about employees aiming to be perfectionists and consequently impacting other coworkers.
Some of the major suggestions for Hotamper Inn pertain to problem-focused coping strategies. This involves understanding the situation and devising ways to alleviate or minimize stress. The hotel manager could enhance team dynamics to reduce task-related stress. Similarly, emotion-focused coping strategies were also recommended to modify employees' emotional reactions to stress through words of encouragement and distraction techniques. Research suggests that both strategies are useful in reducing task-related stress and uncertainty.