Beyond the Office : motivations and influences of remote work
Muuri, Tommi (2023)
Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi:amk-2023121938436
https://urn.fi/URN:NBN:fi:amk-2023121938436
Tiivistelmä
The goal of this master's thesis was to understand the employee experience of remote workers in company X. The research was needed due to increased remote work and organizational changes.
The research questions of the thesis were: How does remote work affect the work experience? What are the motivations for doing remote work? How can the company influence the work experience when employees are working remotely?
The research follows the Double Diamond design process, which includes four steps: discover, define, develop, and deliver. With the help of design thinking and service design methods, an understanding of remote employees' motivations and challenges was gathered. The methods and tools used during the process are desk research, survey, interview, affinity diagram, SWOT, employee personas, and employee experience map.
The study showed that the effects of remote work are individual. Flexibility, commuting, concentration, efficiency, and work-life balance were motivational for remote work. The challenges related to social and well-being include a low sense of community and camaraderie, reduced movement, and fewer breaks during the working day.
The research questions of the thesis were: How does remote work affect the work experience? What are the motivations for doing remote work? How can the company influence the work experience when employees are working remotely?
The research follows the Double Diamond design process, which includes four steps: discover, define, develop, and deliver. With the help of design thinking and service design methods, an understanding of remote employees' motivations and challenges was gathered. The methods and tools used during the process are desk research, survey, interview, affinity diagram, SWOT, employee personas, and employee experience map.
The study showed that the effects of remote work are individual. Flexibility, commuting, concentration, efficiency, and work-life balance were motivational for remote work. The challenges related to social and well-being include a low sense of community and camaraderie, reduced movement, and fewer breaks during the working day.