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Sales Sector's Job Satisfaction in Company X

Ikonen, Anni (2014)

dc.contributor.authorIkonen, Anni
dc.date.accessioned2014-11-18T07:20:59Z
dc.date.available2014-11-18T07:20:59Z
dc.date.issued2014
dc.identifier.uriURN:NBN:fi:amk-2014110615287
dc.identifier.urihttp://www.theseus.fi/handle/10024/81929
dc.description.abstractThe research problem of this thesis was to find out the issues that sales people were satisfied with at Company X and to what they were not satisfied. The purpose was also to give the case company some development ideas, based on the research results. The theoretical framework of this thesis includes information of what job satisfaction is and from what components it is formed. Also information about team leading, what is a team, and how the team leading differs from managing a team is given. The main research method was quantitative, but there was also a comment section where the respondents had a possibility to tell by their own words if they had something to comment. The data was collected by an internet survey and the respondents received the address via their work e-mail. Since Company X operates on several locations around Finland, it was more convenient to use the internet survey, time and expense wise. The target group consisted of 100 employees, the sales sector, and 82 respondents answered so the response rate was 82%. The results showed that the case company needed to improve their familiarization for their new employees. The company should also pay attention to their information flow, the regularity of their development discussion and for the training to work as a team leader. These development areas were clearly visible when analysing the collected data. The overall situation in Company X is still good, because with most of the statements the respondents totally agreed which meant that the respondents were satisfied to work there. For example, the employees are very satisfied with their team leaders.en
dc.language.isoeng
dc.publisherMikkelin ammattikorkeakoulu
dc.rightsAll rights reserved
dc.titleSales Sector's Job Satisfaction in Company Xen
dc.type.ontasotfi=AMK-opinnäytetyö|sv=YH-examensarbete|en=Bachelor's thesis|
dc.identifier.dscollection10024/2078
dc.organizationMikkelin ammattikorkeakoulu
dc.contributor.organizationMikkelin ammattikorkeakoulu
dc.subject.keywordJob satisfaction
dc.subject.keywordwork atmosphere
dc.subject.keywordteam leading
dc.subject.keywordteam management
dc.subject.keywordteam
dc.subject.degreeprogramfi=Liiketalous, hallinto ja markkinointi|sv=Företagsekonomi, förvaltning och marknadsföring|en=Business Management, Administration and Marketing|
dc.subject.disciplineDegree programme in Business Management


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