Redesigning the Integration Process for New Unit Leaders with the Means of Service Design: Enabling strong and confident leaders in the field of social and health care to retain and attract new employees
Rehn, Åsa (2024)
Rehn, Åsa
2024
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Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi:amk-202402082667
https://urn.fi/URN:NBN:fi:amk-202402082667
Tiivistelmä
This Master's thesis project was a design research for a non-profit organisation active in the field of social and health care. The aim of the project was to redesign the integration for new unit leaders with the means of service design. By redesigning the content of the integration process, one strives to increase confidence among leaders so that they can work proactively with the intention of creating a lucrative workplace in the tough competition to attract and retain talent.
By adapting service design thinking methods and tools such as interviews, learning diaries, empathy mapping, personas, and co-creation workshops, the project aimed to provide answers to what support is needed to effectively integrate new unit leaders. The project involved key stakeholders such as sector leaders, new and senior unit leaders, and the HR department.
The project resulted in a test version of an intranet page for unit leaders based on an assessment framework with five critical tasks to be performed in the first crucial months. These five tasks represent the key areas that require the most attention during the integration process to ensure the successful integration of a new leader. The first version of the intranet page was tested by unit leaders involved in the project, to ensure that the structure and functions of the page met expectations.
The result of the test page has led the commissioner to commit to further developing the intranet page for unit leaders. The development will be aligned with their handbooks and comply with the organisation’s quality management system, the European Foundation for Quality Management (EFQM).
By adapting service design thinking methods and tools such as interviews, learning diaries, empathy mapping, personas, and co-creation workshops, the project aimed to provide answers to what support is needed to effectively integrate new unit leaders. The project involved key stakeholders such as sector leaders, new and senior unit leaders, and the HR department.
The project resulted in a test version of an intranet page for unit leaders based on an assessment framework with five critical tasks to be performed in the first crucial months. These five tasks represent the key areas that require the most attention during the integration process to ensure the successful integration of a new leader. The first version of the intranet page was tested by unit leaders involved in the project, to ensure that the structure and functions of the page met expectations.
The result of the test page has led the commissioner to commit to further developing the intranet page for unit leaders. The development will be aligned with their handbooks and comply with the organisation’s quality management system, the European Foundation for Quality Management (EFQM).