Designing a student health care portal page
Wall, Christopher (2024)
Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi:amk-202403214825
https://urn.fi/URN:NBN:fi:amk-202403214825
Tiivistelmä
Patient-centered healthcare stands as a pivotal benchmark in assessing healthcare quality and prioritizing individual needs and preferences. The evolving landscape emphasizes an increasing demand for healthcare systems to adopt a patient-centric approach. Collaboratively involving patients in their care becomes imperative for medical professionals, as patients contribute invaluable insights to cultivate a more patient-centered healthcare environment. User experience design (UX) also known as design thinking plays an important role in helping create usable, successful services, and products. Design thinking can be used in the medical field to help cultivate a more patient-centric health care.
This product-based thesis explores design thinking principles in healthcare design. The project focuses on with a focus on improving student health portals for the Student Health Care of Finland (YHTS) patient portal. The primary goal of this project is to showcase design thinking about how it can be used in the medical field. Aligned with patient-centric thinking, design thinking positions the user at the center of service delivery, promoting accessible and user-centered design.
The theoretical section of this thesis aims to describe the current problems with health care today. As well as considering patient-centered care and its overarching objectives. Subsequently, an exploration of design thinking within the medical field is undertaken. This involves examining how design thinking can be pivotal in comprehending patients and ad- addressing the student’s needs.
The project follows the framework of design thinking. Using this process helps keep the user at the center of the product and helps show a fully deliverable product. In the chapter on research and understanding the reader will learn more about the research conducted in this thesis and how it applies to the student healthcare system. The next chapter will show the process of creating a prototype and how the data gathered in the discovery phase was used to design it. Finally, a chapter on testing will show how user tests were conducted to help refine and reshape the prototype.
The recommendations promote a unified portal design, improved symptom information accessibility, and transparent communication about wait times. This thesis highlights design thinking's transformative potential in reshaping student healthcare in Finland, emphasizing patient-centric care and enhancing user satisfaction.
This product-based thesis explores design thinking principles in healthcare design. The project focuses on with a focus on improving student health portals for the Student Health Care of Finland (YHTS) patient portal. The primary goal of this project is to showcase design thinking about how it can be used in the medical field. Aligned with patient-centric thinking, design thinking positions the user at the center of service delivery, promoting accessible and user-centered design.
The theoretical section of this thesis aims to describe the current problems with health care today. As well as considering patient-centered care and its overarching objectives. Subsequently, an exploration of design thinking within the medical field is undertaken. This involves examining how design thinking can be pivotal in comprehending patients and ad- addressing the student’s needs.
The project follows the framework of design thinking. Using this process helps keep the user at the center of the product and helps show a fully deliverable product. In the chapter on research and understanding the reader will learn more about the research conducted in this thesis and how it applies to the student healthcare system. The next chapter will show the process of creating a prototype and how the data gathered in the discovery phase was used to design it. Finally, a chapter on testing will show how user tests were conducted to help refine and reshape the prototype.
The recommendations promote a unified portal design, improved symptom information accessibility, and transparent communication about wait times. This thesis highlights design thinking's transformative potential in reshaping student healthcare in Finland, emphasizing patient-centric care and enhancing user satisfaction.