Designing usability guidelines for evaluating the usability of a retailing back-end system
Halminen, Anni (2024)
2024
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Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi:amk-202404186905
https://urn.fi/URN:NBN:fi:amk-202404186905
Tiivistelmä
Evaluating usability is an essential part of designing systems, and the goal of this thesis was to provide a set of general guidelines for evaluating a retail back-end system’s usability during and after the development process. To achieve this, research about international usability evaluation methods and accessibility requirements was conducted. Accessibility is a part of usability, and there are international requirements for digital systems to be met. An accessible system can be used by people with varying disabilities. Therefore, accessibility was considered during the guideline design process. The thesis material was gathered from books and online references.
The designed guideline list includes 22 different criteria for evaluating system usability and to be used during the design process. From the research material it was also found that the design process includes a need for continuous usability evaluation and therefore the guidelines were designed to be used throughout the development process. The provided guidelines are to be used as a broad guide. The individual needs of a customer need to be taken into consideration when designing more specified guidelines for a specific system, but such a guide can be designed in the future.
The designed guideline list includes 22 different criteria for evaluating system usability and to be used during the design process. From the research material it was also found that the design process includes a need for continuous usability evaluation and therefore the guidelines were designed to be used throughout the development process. The provided guidelines are to be used as a broad guide. The individual needs of a customer need to be taken into consideration when designing more specified guidelines for a specific system, but such a guide can be designed in the future.