Copilot for Microsoft 365: A Comprehensive End-user Training Plan for Organizations
Kytö, Miska (2024)
Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi:amk-202404257869
https://urn.fi/URN:NBN:fi:amk-202404257869
Tiivistelmä
This thesis presents a comprehensive end user training plan for Copilot for Microsoft 365, a generative AI tool that integrates with Microsoft’s productivity suite of applications. The research is conducted within the context of Sulava Ltd., a Finnish consultancy company specializing in Microsoft cloud services, which has recently gained prominence for its expertise in AI-based tools like Copilot for Microsoft 365.
The core of the thesis is the creation of a training plan for Copilot for Microsoft 365 and its implementation as part of a service offered by the commissioning company for its clients. The training plan aims to equip users with the skills to utilize AI tools efficiently, potentially saving significant time in their daily tasks. The research also explores how to make the training plan simple, scalable for future expansion and high quality for both attendees and trainers.
The research method for the thesis combines a literature review with qualitative research, including a questionnaire distributed to trainers at Sulava Ltd. The results indicate a positive reception to the training materials and confidence in the program’s ability to teach valuable skills to end users. The thesis presents a blueprint for a comprehensive training program that can be adapted by other organizations and scaled easily in accordance to the number of clients. The thesis also serves as a valuable resource for organizations looking to implement AI tools and training on them for their employees.
The core of the thesis is the creation of a training plan for Copilot for Microsoft 365 and its implementation as part of a service offered by the commissioning company for its clients. The training plan aims to equip users with the skills to utilize AI tools efficiently, potentially saving significant time in their daily tasks. The research also explores how to make the training plan simple, scalable for future expansion and high quality for both attendees and trainers.
The research method for the thesis combines a literature review with qualitative research, including a questionnaire distributed to trainers at Sulava Ltd. The results indicate a positive reception to the training materials and confidence in the program’s ability to teach valuable skills to end users. The thesis presents a blueprint for a comprehensive training program that can be adapted by other organizations and scaled easily in accordance to the number of clients. The thesis also serves as a valuable resource for organizations looking to implement AI tools and training on them for their employees.