Impact of job stress on employees’ performance and motivation in fast-food restaurants
Abbas, Farhat (2024)
2024
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Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi:amk-202404278082
https://urn.fi/URN:NBN:fi:amk-202404278082
Tiivistelmä
The main purpose of the study was to identify stressful and motivational factors that affect employee performance and provide recommendations to managers to use motivational factors to eliminate job stress factors in fast-food restaurants in Helsinki, Finland.
A quantitative method was used for this research and responses were collected from 34 employees to identify stressful and motivational factors that affect employee performance and provide recommendations to managers to use motivational factors to eliminate job stress factors in fast-food restaurants in Helsinki, Finland. After getting the responses, data was compiled, and the findings and analysis were drawn. The results of the study revealed that time pressure was the main cause of stress and excessive stress had a negative effect on the performance of employees. Most of the employees mentioned that they took support from their colleagues to reduce stress at the workplace. Furthermore, findings showed that most employees were motivated and satisfied with their jobs. The major factors that influenced employee motivation were the supportive working environment, salary, and recognition. To reduce stress and enhance motivation among fast-food restaurant employees, managers should make sure that work was distributed equally among all employees, provide a cooperative environment, open communication system, and enhanced team-building skills.
A quantitative method was used for this research and responses were collected from 34 employees to identify stressful and motivational factors that affect employee performance and provide recommendations to managers to use motivational factors to eliminate job stress factors in fast-food restaurants in Helsinki, Finland. After getting the responses, data was compiled, and the findings and analysis were drawn. The results of the study revealed that time pressure was the main cause of stress and excessive stress had a negative effect on the performance of employees. Most of the employees mentioned that they took support from their colleagues to reduce stress at the workplace. Furthermore, findings showed that most employees were motivated and satisfied with their jobs. The major factors that influenced employee motivation were the supportive working environment, salary, and recognition. To reduce stress and enhance motivation among fast-food restaurant employees, managers should make sure that work was distributed equally among all employees, provide a cooperative environment, open communication system, and enhanced team-building skills.