Artificial intelligence to benefit the passenger experience at the airport

Abstract

The aviation industry has made significant strides in integrating artificial intelligence, resulting in the development of smart airports. These airports use the Internet of Things to offer improved services and systems, enhancing their development, sustainability, and efficiency. Artificial intelligence has also greatly aided in the management of smart airports by enabling realtime monitoring and analytics. Smart airports utilize intelligent sensors to manage conditions within the airport and provide automatic support services for passengers and security personnel. This study tells how AI is used at airports, what benefits it offers and how passenger safety is improved. The research also examines how the passenger's seamless travel improves thanks to AI applications.

This study was conducted as a qualitative desk-based study to understand the current AIbased solutions, especially at the smart airports how they impact passenger safety, and how they help in creating a seamless journey. Data was collected using already existing secondary sources. The study reveals the essential features expected from a smart airport, along with the systems and technology employed to offer passengers a comfortable and hassle-free journey. Smart airports prioritize travel comfort and efficiency while leveraging various sensors to perform analytics and create a safer environment. AI technology ensures seamless collaboration between all airport systems, resulting in a functional entity that combines AI technology, travel safety, and hassle-free travel.