Prototyping Competence Software Using Service Design Methods and Tools

Abstract

Creating software as a start-up and evaluating the user friendliness in the first stages is an obstacle hard to overcome. Developing software together with the end-users could increase the possibility of user satisfaction and reduce the risk of the start-up failing. The aim for this thesis is to explore the benefits of incorporating service design methods and values in the testing phase of software development, and how service design can be incorporated in a pilot project. The study resulted in a pilot project based on research and service design methods, such as co-designing, workshops, and interviews. A blueprint was created and a handbook for facilitating a pilot project and for generating valid results. From the research a conclusion was made that a pilot project needs to be flexible and consider variables that might affect the results based on the participants or the host organization for a pilot project.