HUMAN RESOURCE MANAGEMENT AND CUSTOMER RELATIONSHIPS IN RAY CASINO HELSINKI

Abstract

The purpose of the thesis was to gain a depth understanding of RAY Casino Helsinki as the employer. According to the traditional opinion; gambling business was unethical, and the spirit of the workplace was bad to employee who were looking for the career for his or her future. By describing the phenomenon of the organization of RAY Casino Helsinki, the paper stated how RAY Casino Helsinki as the employer had played an important role to challenge the traditional opinion. Many Human Resource Management and Service Management theoretical components were stated in this thesis for explaining different phenomenon. At the end, basing on results of one survey to have a conclusion.