Assessing Charter Flight Plan Adjustments to Lapland Safaris North : A Risk-based Case Study
Myyryläinen, Erja (2024)
2024
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Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi:amk-2024052917355
https://urn.fi/URN:NBN:fi:amk-2024052917355
Tiivistelmä
In Lapland tourism, foreigners make up about 80% of visitors, with Lapland Safaris dominating 95 % of this. In the 2023–2024 season, Lapland Safaris North, a division of the group, transported almost 600 passengers daily via three charter flights for Christmas experiences and optional winter safaris. These experiences were tailored to the tour operator's package, with organized rotations lasting two or three nights.
This qualitative study aims to assess how charter flights affect the service production processes of Lapland Safaris North. It will analyze the roles of bus transfer providers, reindeer and husky safari operators, Lapland Safaris' service production team, and a dedicated project team. For the com-missioner, Lapland Safaris North, there are three primary research topic questions for this study:
Is there a procedure established for handling disruptions to charter flights?
Is there an existing strategy to manage risks associated with disruptions to chartered flights?
Could a risk plan help reduce or eliminate event-related risks linked to the use case project?
The study examines risks arising from charter flight deviations, focusing on critical stages in the commissioner’s service processes for optional safari programs. It assesses the use case project lifecycle and the roles of various actors within Lapland Safaris North's processes, emphasizing the project coordinator's role. The aim is to improve risk identification in project planning and readiness for charter’s flight plan deviations, aiming to support stakeholders throughout the supply chain, including business-to-business partners and customers.
Lapland Safaris Group holds certification in the ISO 9001 quality management standard, where risk-based thinking serves as the foundational principle. Despite their interdependence, the tour-ism and aviation industries approach risk issues differently. This study's theoretical framework explores the fundamentals of risk-based thinking and elucidates the essential distinctions between risk management elements. The research aims to outline both the advantages and disadvantages of emphasizing risk-based thinking theory and to provide best practices beneficial to the commissioner. Various data collection methods, including participant observation, work diary entries, in-depth and themed interviews, and a focus group survey, were employed for this themed use case analysis.
The study finds that although Lapland Safaris Group follows an enterprise-level risk-based approach, adopting a systematic process for gathering and assessing risks involving all project participants could reduce locally identified risks. Introducing the concept of Just Culture from the aviation industry aims to enhance safety in the dispersed service program operations environment.
This qualitative study aims to assess how charter flights affect the service production processes of Lapland Safaris North. It will analyze the roles of bus transfer providers, reindeer and husky safari operators, Lapland Safaris' service production team, and a dedicated project team. For the com-missioner, Lapland Safaris North, there are three primary research topic questions for this study:
Is there a procedure established for handling disruptions to charter flights?
Is there an existing strategy to manage risks associated with disruptions to chartered flights?
Could a risk plan help reduce or eliminate event-related risks linked to the use case project?
The study examines risks arising from charter flight deviations, focusing on critical stages in the commissioner’s service processes for optional safari programs. It assesses the use case project lifecycle and the roles of various actors within Lapland Safaris North's processes, emphasizing the project coordinator's role. The aim is to improve risk identification in project planning and readiness for charter’s flight plan deviations, aiming to support stakeholders throughout the supply chain, including business-to-business partners and customers.
Lapland Safaris Group holds certification in the ISO 9001 quality management standard, where risk-based thinking serves as the foundational principle. Despite their interdependence, the tour-ism and aviation industries approach risk issues differently. This study's theoretical framework explores the fundamentals of risk-based thinking and elucidates the essential distinctions between risk management elements. The research aims to outline both the advantages and disadvantages of emphasizing risk-based thinking theory and to provide best practices beneficial to the commissioner. Various data collection methods, including participant observation, work diary entries, in-depth and themed interviews, and a focus group survey, were employed for this themed use case analysis.
The study finds that although Lapland Safaris Group follows an enterprise-level risk-based approach, adopting a systematic process for gathering and assessing risks involving all project participants could reduce locally identified risks. Introducing the concept of Just Culture from the aviation industry aims to enhance safety in the dispersed service program operations environment.