The impact of multicultural workforce diversity on organizational performance : a case study of InterContinental Malta
Hashemi, Said Timur (2024)
Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi:amk-2024052917878
https://urn.fi/URN:NBN:fi:amk-2024052917878
Tiivistelmä
The thesis investigates workforce diversity and its impact on organizational effectiveness based on the example of the InterContinental Malta. In this respect, diversity management practices should be considered to analyze how they affect operational efficiency and overall organizational success. This paper looks at theoretical conceptions of diversity through a thorough literature review and discusses the benefits and drawbacks associated with diversity in an organization. Using a mixed-methods approach, both qualitative and quantitative data collection to substantiate the strength of the research analysis method.
The results have shown that diversity management improves the ability to solve problems, increases innovation and the number of satisfied employees. More explicitly, the study discovers that fully executed diversity approaches in organizations result in an increase in organizational performance from varying views and skills. But it also says that this will only be qualified if such practices are managed appropriately to enable an inclusive work culture.
This part presents real applications of the theories and, to do so, it includes a case study on InterContinental Malta that exemplifies the practice with its promotion of diversity and achievements in performance. The chapter goes ahead to discuss challenges such as resistance to change, and cultural misunderstandings. It concludes by addressing strategies the organizations have used to overcome these issues.
Finally, the thesis closes with practical implications for a company seeking to improve its diversity management capabilities. The report highlights the significance of, among other things, leadership commitment and continued education in addition to creating a culture of inclusiveness. Finally, based on the findings herein and those of the extant literature, future research should also consider a more rigorous investigation into both long-term implications for performance in organizational behavior as well as considering how applicable these insights would be to other industries.
The results have shown that diversity management improves the ability to solve problems, increases innovation and the number of satisfied employees. More explicitly, the study discovers that fully executed diversity approaches in organizations result in an increase in organizational performance from varying views and skills. But it also says that this will only be qualified if such practices are managed appropriately to enable an inclusive work culture.
This part presents real applications of the theories and, to do so, it includes a case study on InterContinental Malta that exemplifies the practice with its promotion of diversity and achievements in performance. The chapter goes ahead to discuss challenges such as resistance to change, and cultural misunderstandings. It concludes by addressing strategies the organizations have used to overcome these issues.
Finally, the thesis closes with practical implications for a company seeking to improve its diversity management capabilities. The report highlights the significance of, among other things, leadership commitment and continued education in addition to creating a culture of inclusiveness. Finally, based on the findings herein and those of the extant literature, future research should also consider a more rigorous investigation into both long-term implications for performance in organizational behavior as well as considering how applicable these insights would be to other industries.