Utilization of service design for improving information search in Radiometer Turku Oy
Sikilä, Johanna (2024)
2024
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Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi:amk-2024053018916
https://urn.fi/URN:NBN:fi:amk-2024053018916
Tiivistelmä
The purpose of this master thesis was to study and suggest via methods of Service Design what are the current pain points and expectations of employees at Radiometer Turku Oy for finding data and files inside the company and how finding information could be improved. SharePoint was chosen as the main platform for non-QMS (Quality Management System) data and files by Radiometer Turku Oy in the future.
As a methodology, service design tools and methods were used. These tools and methods included desktop research, a survey, interviews, a stakeholder map, an employee journey map, a service blueprint, benchmarking, and a co-design workshop. The theoretical framework consisted of UX design, employee experience, and document management in addition to service design as well as knowledge work and Kaizen on a smaller scale. A double diamond framework was used as a basis for the process model.
The results include proposals for reducing the amount of data storage places, clarifying the data and folder structure with clear ownership, and cleaning obsolete data as well as improving search and organizing training and providing user manuals. There are also suggestions for the SharePoint hierarchy presented. The launch of improved SharePoint for Radiometer Turku took place in January 2024 and the purpose is to expand the usage for further departments inside Radiometer Turku in the future.
As a methodology, service design tools and methods were used. These tools and methods included desktop research, a survey, interviews, a stakeholder map, an employee journey map, a service blueprint, benchmarking, and a co-design workshop. The theoretical framework consisted of UX design, employee experience, and document management in addition to service design as well as knowledge work and Kaizen on a smaller scale. A double diamond framework was used as a basis for the process model.
The results include proposals for reducing the amount of data storage places, clarifying the data and folder structure with clear ownership, and cleaning obsolete data as well as improving search and organizing training and providing user manuals. There are also suggestions for the SharePoint hierarchy presented. The launch of improved SharePoint for Radiometer Turku took place in January 2024 and the purpose is to expand the usage for further departments inside Radiometer Turku in the future.