Digital Transformation and Organizational Change (A Case Study Analysis)
Ayodele, Abiola (2024)
Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi:amk-2024060420994
https://urn.fi/URN:NBN:fi:amk-2024060420994
Tiivistelmä
Digital Transformation is often about adopting new technologies to enhance operations and processes and improve performance. However, despite its many benefits, implementing a digital transformation can be challenging for different reasons, one of which is employees' resistance to change. This research investigates the role of stakeholder management in facilitating employee adoption of new technologies during digital transformation.
The research adopted a systematic literature review to analyze 4 case studies from different sectors, including banking, medicine, and government. A thematic analysis was conducted on the case studies, revealing inclusive vision and clear communication, active employee engagement, a culture of adaptability, and a focus on talent management and skills development as imperatives. These practices can help drive employee buy-in, reduce resistance to change, and ultimately lead to successful technology adoption. Findings from further analysis revealed critical practices across technology deployment, stakeholder management, and Organisational change are of the most importance for the successful implementation of a digital transformation initiative.
Challenges in the implementation of digital transformation were acknowledged. The research documented overcoming employee resistance, managing diverse stakeholders' needs, and measuring the impact of stakeholder management practices; areas change leaders may find challenging, and potential strategies to mitigate these challenges were suggested. Regardless of the challenges of implementing digital transformation, it holds good promise of optimizing operations and enhancing operational performance, as seen in the case studies.
The research adopted a systematic literature review to analyze 4 case studies from different sectors, including banking, medicine, and government. A thematic analysis was conducted on the case studies, revealing inclusive vision and clear communication, active employee engagement, a culture of adaptability, and a focus on talent management and skills development as imperatives. These practices can help drive employee buy-in, reduce resistance to change, and ultimately lead to successful technology adoption. Findings from further analysis revealed critical practices across technology deployment, stakeholder management, and Organisational change are of the most importance for the successful implementation of a digital transformation initiative.
Challenges in the implementation of digital transformation were acknowledged. The research documented overcoming employee resistance, managing diverse stakeholders' needs, and measuring the impact of stakeholder management practices; areas change leaders may find challenging, and potential strategies to mitigate these challenges were suggested. Regardless of the challenges of implementing digital transformation, it holds good promise of optimizing operations and enhancing operational performance, as seen in the case studies.