Examining the employees´ job satisfaction : a study of the Bank of Punjab
Younas, Waqar (2024)
2024
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Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi:amk-2024060621855
https://urn.fi/URN:NBN:fi:amk-2024060621855
Tiivistelmä
The main focus of this thesis was the assessment of job satisfaction among Bank of Punjab employees and how it affected operational effectiveness. The goals were to ascertain the primary determinants of job satisfaction and the ways in which these determinants affect the bank's overall performance.
A thorough analysis of research on job satisfaction in the banking industry was carried out. The theoretical framework covered a wide variety of internal and external elements, such as pay, benefits, working conditions, relationships with coworkers and managers, and chances for personal development, that affect job satisfaction. Six workers from the Bank of Punjab were interviewed in-depth using a qualitative research approach. The individuals were from a variety of divisions and had varying degrees of seniority. The purpose of these interviews was to gather a wide range of perspectives and experiences about the variables influencing employee satisfaction.
The research findings indicated that both effective leadership communication and supportive work settings, including proper feedback mechanisms and economic stability, were found to have a more enhanced contribution toward job satisfaction. The findings revealed that these factors are associated with higher levels of retention, employee engagement, and overall organizational performance at a high confidence level.
The recommendations were guided by the thesis towards improvement in the workplace environment and human resource policies. They were aimed at increasing job satisfaction so that it would eventually lead to higher operational effectiveness and customer service quality. The study was very helpful in contributing insight to job satisfaction dynamics within the banking industry and practical recommendations towards organizational development and well-being of its members.
A thorough analysis of research on job satisfaction in the banking industry was carried out. The theoretical framework covered a wide variety of internal and external elements, such as pay, benefits, working conditions, relationships with coworkers and managers, and chances for personal development, that affect job satisfaction. Six workers from the Bank of Punjab were interviewed in-depth using a qualitative research approach. The individuals were from a variety of divisions and had varying degrees of seniority. The purpose of these interviews was to gather a wide range of perspectives and experiences about the variables influencing employee satisfaction.
The research findings indicated that both effective leadership communication and supportive work settings, including proper feedback mechanisms and economic stability, were found to have a more enhanced contribution toward job satisfaction. The findings revealed that these factors are associated with higher levels of retention, employee engagement, and overall organizational performance at a high confidence level.
The recommendations were guided by the thesis towards improvement in the workplace environment and human resource policies. They were aimed at increasing job satisfaction so that it would eventually lead to higher operational effectiveness and customer service quality. The study was very helpful in contributing insight to job satisfaction dynamics within the banking industry and practical recommendations towards organizational development and well-being of its members.