Strategic Alignment: Evaluating Organizational Processes through the Lens of Global Standardization
Sankala, Agata (2024)
2024
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Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi:amk-2024091325159
https://urn.fi/URN:NBN:fi:amk-2024091325159
Tiivistelmä
This thesis explores the organizational processes within a Manufacturing Company, emphasizing the need for consistent process documentation and effective Business Process Management (BPM). The study aims to identify gaps in current processes and suggest improvements for enhanced operational efficiency and adaptability. A mixed-methods approach was employed, utilizing participant observation, surveys, document analysis, process mapping, and workflow analysis to gather comprehensive data on existing processes. Root cause analysis and stake-holder interviews were also conducted to provide further insight into process inefficiencies and potential areas for improvement. The theoretical framework integrates various process management tools and methodologies, focusing on achieving a balance between global standardization and local flexibility.
Data collection spanned six months, during which key processes were evaluated to identify inefficiencies. Findings revealed significant gaps in process understanding, documentation, stake-holder engagement, and infrastructure. A lack of standardized process documentation led to in-consistencies and reduced adherence. Additionally, cultural resistance and poor communication were substantial barriers to effective process management.
This thesis recommends enhancing processes through comprehensive training, standardized documentation, and fostering a culture of continuous improvement. Emphasis is placed on balancing global standardization with local flexibility to ensure efficiency and adaptability. Establishing clear roles and responsibilities, along with systematic reviews, is suggested to maintain process relevance. Further research is suggested to explore consistent documentation practices and balancing standardized processes with local needs. The recommendations provided offer the Manufacturing Company a structured approach to overcoming existing challenges and enhancing its overall process management framework.
Data collection spanned six months, during which key processes were evaluated to identify inefficiencies. Findings revealed significant gaps in process understanding, documentation, stake-holder engagement, and infrastructure. A lack of standardized process documentation led to in-consistencies and reduced adherence. Additionally, cultural resistance and poor communication were substantial barriers to effective process management.
This thesis recommends enhancing processes through comprehensive training, standardized documentation, and fostering a culture of continuous improvement. Emphasis is placed on balancing global standardization with local flexibility to ensure efficiency and adaptability. Establishing clear roles and responsibilities, along with systematic reviews, is suggested to maintain process relevance. Further research is suggested to explore consistent documentation practices and balancing standardized processes with local needs. The recommendations provided offer the Manufacturing Company a structured approach to overcoming existing challenges and enhancing its overall process management framework.