Learning diary : ICT-specialist at Onitio
Rautionmaa, Akseli (2024)
2024
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Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi:amk-2024110127182
https://urn.fi/URN:NBN:fi:amk-2024110127182
Tiivistelmä
The goal of this thesis was to document the authors experiences working as an IT Specialist at Onitio and use this documentation as a database of resolving issues that occurred during a monitoring period of 7 weeks in case they reappeared in the future under different circumstances.
This type of documentation was heavily needed as most of the knowledge inside the team was not written down and was passed down from previous employees through word of mouth, which is not an efficient method nor a reliable one as constantly having to remember issues about certain programs and equipment is inefficient, counterproductive and resource intensive.
This thesis inspired the team at the company to start documenting the work more often in a similar fashion to create a data bank of solutions to problems with keywords. The databank is also useful for tracking how often similar issues happen, which helps the team identify the more problematic issues that need structured solutions.
This type of documentation was heavily needed as most of the knowledge inside the team was not written down and was passed down from previous employees through word of mouth, which is not an efficient method nor a reliable one as constantly having to remember issues about certain programs and equipment is inefficient, counterproductive and resource intensive.
This thesis inspired the team at the company to start documenting the work more often in a similar fashion to create a data bank of solutions to problems with keywords. The databank is also useful for tracking how often similar issues happen, which helps the team identify the more problematic issues that need structured solutions.