From fragmentation to integration : an UX-focused design approach to developing a unified web platform

Abstract

This thesis focuses on developing a UX-focused unified web platform to cater challenges and issues faced by working students and administrative staff while using various platforms. The existing platforms are fragmented and use older technologies which makes their use ineffective and challenging task due to lack of integration and incompatible user interfaces. The objective of this thesis was to design a comprehensive platform that would facilitate and streamline the operations for project application, recording working hours and accessing other essential workplace information. The work included improvement ideas for user experience, creating effective operational approaches and decreasing administrative work for staff members.

A user-focused design protocol was developed to achieve this objective. The processes included qualitative and quantitative data collections such as feedback, observations, and UI testing. This method gained insights into user problems and staff member´s issues which provided iterative corrections during the development process. Modern web technologies such as Figma, Typescript, Chakra UI and others were utilized in platform creation, enabling secured integration with existing platforms. The design developed addressed best practices in User Interfaces and User Experiences designs with minimalism, precision, and reliability.

The usability testing results provided significant ideas and comprehensions for advancements in task productivity, user satisfaction, and overall enhanced experiences as compared to previous platform. The unified platform successfully addressed all the challenges and issues of fragmentation, providing a more modernized and user-friendly experience. Employing UX-driven methodologies can enhance digital platform functionality and value.