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Digitalization of a waste material incentive program: case Palpa

Hoque, Md Ajijul (2024)

 
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Hoque, Md Ajijul
2024
All rights reserved. This publication is copyrighted. You may download, display and print it for Your own personal use. Commercial use is prohibited.
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Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi:amk-2024120232050
Tiivistelmä
Palpa is a well-known recycling initiative in Finland. This thesis looked at ways the program can be improved. Although the current program boasts an amazing return rate for cans and bottles, there are few major problems with the program specially with the digital aspect of it. Two examples of the digital technologies this report recommend combining to address these challenges are a special Palpa Wallet and improved RVM capabilities.

Data analysis and interviews helped to determine key issues. Although store-specific credits restricted the choices open to consumers for redemption, the most significant outcome of the program was that consumers liked it. Utilizing more simple approaches, certain digital technologies such as QR codes and mobile payment systems can improve user agency, simplify procedures, and reduce waste.

If consumers could access a Palpa Wallet, they would have more control over their incentives, which would raise their degree of involvement and enjoyment. Two additional possible results of better data analytics can be more exact teaching efforts and improved resource management. The results of this research emphasized the necessity of preserving the integrity of operations and consumer confidence while at the same time encouraging innovation.

The digital transition that is expected will help PALPA maintain excellent return rates while also meeting contemporary technological needs by employing conformance. This guarantees that the program will remain effective in promoting environmentally conscious recycling practices as well as relevant.
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