Payroll program upgrade project, The end user (payroll secretary) satisfaction
Parker, Tanja (2024)
2024
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Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi:amk-2024120432645
https://urn.fi/URN:NBN:fi:amk-2024120432645
Tiivistelmä
Company A provides secondary education and has its own payroll department. Company B is a large international software company. Company B announced that within a year the current payroll program will expire. They proposed an update to a newer version, allowing Company A to retain its current HR programs. The contract was signed 4 months after the announcement. Due to the COVID-19 pandemic, the project was implemented virtually.
The objective for research was to investigate the payroll secretaries’ satisfaction on the update project. It was also explored what hopes and expectations were involved in the project and how the project eventually turned out.
This was a case study and there was various qualitative research methods used such as observation, questionnaires and interviews. The surveys were designed to determine the project's expectations and reality. The first survey was conducted at the beginning of the project on expectations and the second at the end of the project on how the project went. At the conclusion of the project, a focus group interview was conducted with Company A’s project and steering group members.
The results of the research showed that the expectations were quite low at the beginning and some change resistance was observed and the short project time was an issue. Company A communicated exceptionally well throughout the project. The new version of the program was working reliably from the start of the production.
On conclusion the payroll program was delivered, and it was working. The communication in Company A was successful. The payroll staff and the project team communicated weekly. The HR team took online coffee breaks to maintain team spirit. The project exceeded the budget and was delayed by four months. The change in company B's project managers and the lack of technical staff caused delays.
The objective for research was to investigate the payroll secretaries’ satisfaction on the update project. It was also explored what hopes and expectations were involved in the project and how the project eventually turned out.
This was a case study and there was various qualitative research methods used such as observation, questionnaires and interviews. The surveys were designed to determine the project's expectations and reality. The first survey was conducted at the beginning of the project on expectations and the second at the end of the project on how the project went. At the conclusion of the project, a focus group interview was conducted with Company A’s project and steering group members.
The results of the research showed that the expectations were quite low at the beginning and some change resistance was observed and the short project time was an issue. Company A communicated exceptionally well throughout the project. The new version of the program was working reliably from the start of the production.
On conclusion the payroll program was delivered, and it was working. The communication in Company A was successful. The payroll staff and the project team communicated weekly. The HR team took online coffee breaks to maintain team spirit. The project exceeded the budget and was delayed by four months. The change in company B's project managers and the lack of technical staff caused delays.