Enhancing cross-cultural communication in Eastern European hospitality: the role of Interslavic language
Olejniczak, Wiktoria (2024)
2024
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Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi:amk-2024120432806
https://urn.fi/URN:NBN:fi:amk-2024120432806
Tiivistelmä
This thesis explores the potential of Interslavic to enhance cross-cultural communication in Eastern Europe's hospitality industry.
As tourism and international trade grow in the region, effective communication across language and cultural differences becomes increasingly important. The wide range of Slavic languages and dialects presents both opportunities and challenges for fostering mutual understanding.
This thesis examines how Interslavic might improve guest services, reduce language barriers, and promote intercultural awareness by reviewing available research, analyzing existing case studies, and gathering insights from relevant sources.
The findings suggest that Interslavic could serve as a practical lingua franca for hospitality workers, potentially enhancing service quality and enriching the tourist experience.
The study also considers the cultural implications of promoting Interslavic in such a diverse region, including identity issues and the broader context of multilingualism in Eastern Europe.
The methods used (such as the Theory of High Context and Low Context Cultures, the SERVQUAL Model, and Communication Accommodation Theory) aim to show how Interslavic, as a constructed language, could be used in the hospitality industry across Eastern Europe.
In conclusion, this thesis suggests that implementing Interslavic could improve cross-cultural communication and collaboration within the Eastern European hospitality sector.
As tourism and international trade grow in the region, effective communication across language and cultural differences becomes increasingly important. The wide range of Slavic languages and dialects presents both opportunities and challenges for fostering mutual understanding.
This thesis examines how Interslavic might improve guest services, reduce language barriers, and promote intercultural awareness by reviewing available research, analyzing existing case studies, and gathering insights from relevant sources.
The findings suggest that Interslavic could serve as a practical lingua franca for hospitality workers, potentially enhancing service quality and enriching the tourist experience.
The study also considers the cultural implications of promoting Interslavic in such a diverse region, including identity issues and the broader context of multilingualism in Eastern Europe.
The methods used (such as the Theory of High Context and Low Context Cultures, the SERVQUAL Model, and Communication Accommodation Theory) aim to show how Interslavic, as a constructed language, could be used in the hospitality industry across Eastern Europe.
In conclusion, this thesis suggests that implementing Interslavic could improve cross-cultural communication and collaboration within the Eastern European hospitality sector.