Importance of Training on Holiday Inn Trnava Employees
Stefeková, Katarína (2024)
Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi:amk-2024120432862
https://urn.fi/URN:NBN:fi:amk-2024120432862
Tiivistelmä
The thesis explores how training impacts employees at the Holiday Inn Trnava, focusing on the unique challenges within its front office and food and beverage departments. The research examines the vital role of training within the hospitality industry, where evolving guest expectations demand continuous skill development. The research aims to determine how and at what level the training process is executed at Holiday Inn Trnava, eventually incorporating staff feedback into the real-time training experience. To be able to undergo this study, topics like defining training, training and development history, or training in the hospitality sector must have been stated.
The survey, targeting 25 employees, revealed that while most staff acknowledged the importance of training, gaps exist in content relevance and practical preparation. Notably, on-the-job training and role-playing exercises emerged as preferred methods, valued for their hands-on approach. However, some employees expressed dissatisfaction with current practices, highlighting a need for more structured and specialised training.
Key findings suggest that a training program incorporating real-time feedback, technical skill-building (e.g., Opera reservation system), and role-specific competencies would address existing gaps and enhance employee satisfaction and quality of guest service. Recommendations include integrating personalised training, expanding support during onboarding, and incorporating employees' feedback into training development. These insights aim to improve operational efficiency and service excellence at Holiday Inn Trnava, ultimately contributing to industry best practices in employee development.
The survey, targeting 25 employees, revealed that while most staff acknowledged the importance of training, gaps exist in content relevance and practical preparation. Notably, on-the-job training and role-playing exercises emerged as preferred methods, valued for their hands-on approach. However, some employees expressed dissatisfaction with current practices, highlighting a need for more structured and specialised training.
Key findings suggest that a training program incorporating real-time feedback, technical skill-building (e.g., Opera reservation system), and role-specific competencies would address existing gaps and enhance employee satisfaction and quality of guest service. Recommendations include integrating personalised training, expanding support during onboarding, and incorporating employees' feedback into training development. These insights aim to improve operational efficiency and service excellence at Holiday Inn Trnava, ultimately contributing to industry best practices in employee development.