SAFe Product Management and lean process improvements : a case study

Abstract

This Master’s thesis examines the transformation of a Nordic organization, focusing on the unification of its IT systems and operational processes by replacing legacy systems with a new global Service Management framework and harmonized Service Assurance processes. The thesis analyze the implementation and evolution of the Scaled Agile Framework within the organization, assessing its impact on operational efficiency, organizational agility, and the alignment of Product Management efforts with broader business objectives.

The study use a qualitative case study approach, with data collected through thematic interviews. The focus group for interviews include Product Managers, Product Owners, Architects, and Business Owner, all of whom provide valuable insights into the practical challenges and successes encountered while adopting SAFe in Product Management. The theoretical framework of this thesis draws from literature on Agile Scaling Frameworks, SAFe, Product Management, Lean principles, and Process Improvement methodologies. Recommendations for improving organizational performance include adopting an experimental approach to scaling, unifying the Product Backlog, refining alignment between product strategies and business goals, and using data-driven decision-making. Enhancing collaboration and integrating tools and processes more effectively is crucial for increasing efficiency and aligning product development with customer needs and organizational goals.