Developing Team Services in Lahti Ski Games
Romoi, Siiri (2024)
2024
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Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi:amk-2024121134586
https://urn.fi/URN:NBN:fi:amk-2024121134586
Tiivistelmä
This practical thesis is inspired by my desire to learn about sports event management and develop an even better experience for athletes. I did my practical training as a Competition Manager’s assistant in Salppuri Oy, preparing and executing the Lahti Ski Games in 2024. While doing my practical training, I worked closely with the team services provided for the participating teams in Lahti Ski Games 2024.
This thesis aims to explore the team services and their importance for the participating teams and find new ways to develop the team services even further. This thesis is conducted by creating a theoretical framework of sports event management, writing a diary of my work in Lahti Ski Games, consisting of 400 hours of work in three months. In addition to these, a satisfactory survey was conducted for the teams that participated in Lahti Ski Games 2024, consisting of questions about team services and how they could be improved.
Firstly, the world of sports event management was explored and a familiarization with the concept of service development was done, finally creating a service blueprint of team services in Lahti Ski Games. After the theoretical part the diary was written during my practical training in Salppuri Oy.
After the event the satisfactory survey was sent to participants, and its answers are analyzed in this thesis. Lastly, the thesis ends with conclusions, the writer’s personal evaluation, and feedback from the commissioner.
This thesis aims to explore the team services and their importance for the participating teams and find new ways to develop the team services even further. This thesis is conducted by creating a theoretical framework of sports event management, writing a diary of my work in Lahti Ski Games, consisting of 400 hours of work in three months. In addition to these, a satisfactory survey was conducted for the teams that participated in Lahti Ski Games 2024, consisting of questions about team services and how they could be improved.
Firstly, the world of sports event management was explored and a familiarization with the concept of service development was done, finally creating a service blueprint of team services in Lahti Ski Games. After the theoretical part the diary was written during my practical training in Salppuri Oy.
After the event the satisfactory survey was sent to participants, and its answers are analyzed in this thesis. Lastly, the thesis ends with conclusions, the writer’s personal evaluation, and feedback from the commissioner.