IT-Driven Telehealth: Adoption, Challenges, and Solutions
Gichuki, Evalyne (2025)
2025
All rights reserved. This publication is copyrighted. You may download, display and print it for Your own personal use. Commercial use is prohibited.
Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi:amk-202504308429
https://urn.fi/URN:NBN:fi:amk-202504308429
Tiivistelmä
a transformative approach to improving healthcare access and efficiency, particularly following the rapid growth experienced during the COVID-19 pandemic. This thesis aims to investigate the adoption, challenges, and sustainable implementation of IT-driven telehealth systems through a systematic literature review. The research is grounded in the Technology Acceptance Model (TAM) and Diffusion of Innovation (DOI) theory. It examines how IT facilitates or hinders telehealth services, the role of healthcare providers’ digital literacy, and strategies for effective integration.
The study utilized a comprehensive search strategy across major academic databases, applying inclusion and exclusion criteria to select relevant studies published between 2020 and March 2025. Data extraction and quality assessment were conducted using structured forms and critical appraisal tools. A thematic analysis was performed to identify recurring patterns and themes related to telehealth adoption.
Findings indicate that while IT enhances healthcare accessibility and efficiency, systemic barriers including provider resistance, digital inequities, and regulatory inconsistencies remain pronounced. Proposed solutions identified through global studies include digital literacy training, infrastructure investment, user-friendly system design, and supportive policy frameworks. These insights offer critical guidance for policymakers, healthcare providers, and technologists working towards equitable and sustainable telehealth systems. The results emphasize the necessity of aligning technological advancements with user perceptions, capacity building, and systemic readiness for innovation to ensure widespread adoption and sustainability.
The study utilized a comprehensive search strategy across major academic databases, applying inclusion and exclusion criteria to select relevant studies published between 2020 and March 2025. Data extraction and quality assessment were conducted using structured forms and critical appraisal tools. A thematic analysis was performed to identify recurring patterns and themes related to telehealth adoption.
Findings indicate that while IT enhances healthcare accessibility and efficiency, systemic barriers including provider resistance, digital inequities, and regulatory inconsistencies remain pronounced. Proposed solutions identified through global studies include digital literacy training, infrastructure investment, user-friendly system design, and supportive policy frameworks. These insights offer critical guidance for policymakers, healthcare providers, and technologists working towards equitable and sustainable telehealth systems. The results emphasize the necessity of aligning technological advancements with user perceptions, capacity building, and systemic readiness for innovation to ensure widespread adoption and sustainability.