RPA in HR – Case Finn Church Aid
Pirinen, Anne (2025)
2025
All rights reserved. This publication is copyrighted. You may download, display and print it for Your own personal use. Commercial use is prohibited.
Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi:amk-2025052515848
https://urn.fi/URN:NBN:fi:amk-2025052515848
Tiivistelmä
RPA (Robotic Process Automation) has been offering organisations the opportunity to streamline processes for a decade. The thesis topic was to support an organisation that has not yet become familiar with the possibilities of RPA and has not made a roadmap for implementing RPA to get started. The goal of the development project was to find the so-called low-hanging fruits for automation, i.e. the most potential processes that are relatively easy and fast to automate and can achieve the most significant benefits. The research method of the thesis was a case study, and the development project was focused on dealing with the processes and tasks of the HR team of the target organisation.
The theoretical part of the thesis first introduced the basic concepts, uses and benefits of RPA. After that, research was delved into how potential automation use cases can be found and what factors make a process potentially suitable for RPA. The most potential use cases for automation are high-volume, frequently repeated processes where data is structured and digital.
At the beginning of the development work, HR team members were given a brief introduction to RPA, after which they were interviewed to collect ideas for potential RPA tasks and processes. To process a total of 88 ideas, a special process analysis tool was designed for the organisation's use, which helps its users identify processes suitable for automation with as few work steps as possible and further analyse the most potential processes among them.
A process analysis was performed for 19 selected processes that were assessed as potential. Of these, 12 potential processes were found, of which the five most timesaving were found to be the lowest-hanging fruit. Along with the results, the report also planned follow-up actions to promote the implementation of RPA in the target organisation and compiled essential observations during the project and suggestions for the target organisation.
The theoretical part of the thesis first introduced the basic concepts, uses and benefits of RPA. After that, research was delved into how potential automation use cases can be found and what factors make a process potentially suitable for RPA. The most potential use cases for automation are high-volume, frequently repeated processes where data is structured and digital.
At the beginning of the development work, HR team members were given a brief introduction to RPA, after which they were interviewed to collect ideas for potential RPA tasks and processes. To process a total of 88 ideas, a special process analysis tool was designed for the organisation's use, which helps its users identify processes suitable for automation with as few work steps as possible and further analyse the most potential processes among them.
A process analysis was performed for 19 selected processes that were assessed as potential. Of these, 12 potential processes were found, of which the five most timesaving were found to be the lowest-hanging fruit. Along with the results, the report also planned follow-up actions to promote the implementation of RPA in the target organisation and compiled essential observations during the project and suggestions for the target organisation.