Improving a Case Company’s tendering process through participatory action research

Abstract

The goal of the thesis was to come up with improvement proposal for case company by taking part in their tendering process for logistics supplier. Case company was aware that the current process was quite open and could be developed further. Case company didn’t have process charts or evaluation matrix for service procurement. Research methods used in the thesis was action research where the data collection was made by participant observation. Different steps of tendering were documented and results analyzed during the thesis. The theoretical framework focused on the topics of supply chain, tendering and outsourcing. Based on the observations was conducted a development proposal for the case company. The proposal for the company was to involve a clear evaluation matrix to evaluate tendered companies. The result opens different values to consider during tendering a logistics supplier. The result makes tendering evaluation clearer and gives the tendering structure.