Developing Automatic System Monitoring Solution for Accanto Systems Customer Care
Mikkola, Markku (2015)
Tampereen ammattikorkeakoulu
2015
All rights reserved
Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi:amk-201504234847
https://urn.fi/URN:NBN:fi:amk-201504234847
Tiivistelmä
The goal of the development work was to document the requirements, to develop and deploy an automatic system monitoring solution for Accanto Systems Customer Care. This final report describes Icinga Core as the backbone of the monitoring solution and presents the actual use case that was implemented for Accanto Systems.
The client for this work was Accanto Systems Customer Care department which had been suffering a long time with high work load due to increased basic system monitoring tasks and maintenance activities.
The result of this work consisted of several Icinga Core installations in order to monitor the Accanto key customer systems in real time. It included also Icinga alarm integration to the Accanto Systems Customer Care monitoring portal which was done as an in-house development work to create a unified view of all customers’ problems.
The client for this work was Accanto Systems Customer Care department which had been suffering a long time with high work load due to increased basic system monitoring tasks and maintenance activities.
The result of this work consisted of several Icinga Core installations in order to monitor the Accanto key customer systems in real time. It included also Icinga alarm integration to the Accanto Systems Customer Care monitoring portal which was done as an in-house development work to create a unified view of all customers’ problems.