Market analysis of an appointment booking system : understanding market demand and innovation in appointment scheduling systems

Abstract

This thesis addresses the challenges businesses face with traditional appointment booking systems, such as scheduling conflicts, manual errors, and poor customer experience. The main goal of the study was to analyze the appointment booking industry's market and create an intuitive system that automates repetitive tasks, increases productivity, and makes the user's experience better. First, current appointment systems were examined to find weaknesses and understand customer expectations. . Considering the results, a state-of-the-art appointment booking system was created using MySQL for database administration and Laravel for backend development. Automated scheduling, real-time availability management, consumer alerts, and user-friendly interfaces are all part of the system. By automating corporate operations, decreasing scheduling mistakes, and providing a more streamlined client experience, the created solution effectively tackled the primary concerns. This work shows how appointment management can be transformed by using usercentered design and current web technology. This may provide firms with a strategic edge by making operations more efficient and improving service delivery.