Designing Aircraft, Crew, Maintenance, and Insurance (ACMI) Operations
Coschignano, Eugenio (2025)
2025
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Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi:amk-2025110927435
https://urn.fi/URN:NBN:fi:amk-2025110927435
Tiivistelmä
The volatility of the global airline business requires adaptable capacity solutions, with Aircraft, Crew, Maintenance, and Insurance (ACMI) leasing serving as the most significant method of managing demand changes. The study was developed in response to a cross-industry requirement of a uniform operational model to support the effectiveness of ACMI service delivery. Its main aim was to build a robust and efficient working model that would ease ACMI operations and make its service provision much more reliable and satisfactory to customers. The model is developed on the theoretical basis that combines the concepts of service operations management, namely, business process modeling (BPM) and lean management, with the aviation-specific requirements of risk management and regulatory compliance. The first stage was an as-is analysis, which was conducted through structured interviews and process mapping, which revealed that there were some critical areas of operational weaknesses, such as departmental silos, process inefficiencies, and gaps in communication.
The thesis’s end result is a complete set of ACMI operational frameworks that applies the managerial treatment of a contract to a sequence of four steps, beginning with contract finalization, operations, service execution and monitoring, and post-contract evaluation. The Responsibility Assignment Matrix (RACI), standardized communication templates, and quality monitoring guide are used to support the structure. The evaluation will be done to guarantee that a framework is a timely, necessary, usable, and effective intervention. It is believed to help the company improve operational reliability, ensure that the operation is safe and compliant, and offer a scalable platform on which strategic growth can be achieved in the competitive ACMI market. This thesis shows the efficiency of applying academic theory to a real business problem, which leads to the creation of a useful product that can be immediately applied in practice.
The thesis’s end result is a complete set of ACMI operational frameworks that applies the managerial treatment of a contract to a sequence of four steps, beginning with contract finalization, operations, service execution and monitoring, and post-contract evaluation. The Responsibility Assignment Matrix (RACI), standardized communication templates, and quality monitoring guide are used to support the structure. The evaluation will be done to guarantee that a framework is a timely, necessary, usable, and effective intervention. It is believed to help the company improve operational reliability, ensure that the operation is safe and compliant, and offer a scalable platform on which strategic growth can be achieved in the competitive ACMI market. This thesis shows the efficiency of applying academic theory to a real business problem, which leads to the creation of a useful product that can be immediately applied in practice.