Factors influencing the adoption of cloud computing for a Sri Lankan insurance company
Welengoda, Dulshan (2025)
2025
All rights reserved. This publication is copyrighted. You may download, display and print it for Your own personal use. Commercial use is prohibited.
Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi:amk-2025112630065
https://urn.fi/URN:NBN:fi:amk-2025112630065
Tiivistelmä
The objective of this thesis was to examine the factors influencing the adoption of cloud computing in the Sri Lankan insurance sector. The research problem was based on the slower pace of cloud adoption in Sri Lanka compared to global insurers, due to cost concerns, infrastructure readiness, and staff resistance. Research questions that were considered is this thesis work which are mentioned below. Broader themes such as InsurTech developments, GDPR compliance, and cyber security requirements were also reviewed as part of the study work.
A research-driven methodology was adopted where theory and a practical component were embedded. The research initially introduced the subject of cloud computing and the insurance industry. Theoretical principles such as the Technology–Organization–Environment (TOE) framework and the Technology Acceptance Model (TAM) were presented briefly to provide the foundation for the identification of factors of adoption. Sri Lankan insurance environment analysis followed to introduce issues related to the sector. The empirical part of the thesis involved hypothetically shared staff questionnaire for an insurance provider, designed on a Likert-scale adoption factor questions. Protocols over ethics and data protection should also be complied with throughout, including data anonymity and GDPR compliance in handling of the data.
The research explores and discovers the fact that the insurers cannot have cloud as one-time shift to a commercial cloud in a bundle, but in a hybrid model. Customer and sales portals, field sales agents and collaboration tools such as Outlook, need to reside in the commercial cloud, while the core in-house policy and claims systems need to remain in a private cloud environment with safe integration. From the research, for the adoption of cloud computing, a hybrid roadmap of phased adoption with effective governance, cyber security emphasis, and synchronization with sustainability goals is recommended.
A research-driven methodology was adopted where theory and a practical component were embedded. The research initially introduced the subject of cloud computing and the insurance industry. Theoretical principles such as the Technology–Organization–Environment (TOE) framework and the Technology Acceptance Model (TAM) were presented briefly to provide the foundation for the identification of factors of adoption. Sri Lankan insurance environment analysis followed to introduce issues related to the sector. The empirical part of the thesis involved hypothetically shared staff questionnaire for an insurance provider, designed on a Likert-scale adoption factor questions. Protocols over ethics and data protection should also be complied with throughout, including data anonymity and GDPR compliance in handling of the data.
The research explores and discovers the fact that the insurers cannot have cloud as one-time shift to a commercial cloud in a bundle, but in a hybrid model. Customer and sales portals, field sales agents and collaboration tools such as Outlook, need to reside in the commercial cloud, while the core in-house policy and claims systems need to remain in a private cloud environment with safe integration. From the research, for the adoption of cloud computing, a hybrid roadmap of phased adoption with effective governance, cyber security emphasis, and synchronization with sustainability goals is recommended.