The Concept of Sustainability in the Hybrid Hotel Industry : A Case Study of VALO Hotel & Work in Helsinki
Majuwana Gamage, Juliet Florence (2025)
2025
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Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi:amk-2025112730494
https://urn.fi/URN:NBN:fi:amk-2025112730494
Tiivistelmä
This qualitative research-based thesis is focused on how the concept of sustainability is shown in the hybrid hotel industry, primarily using VALO Hotel & Work as a case study. Having years of work experience at the company, the author was determined to focus her research on a topic on which she could offer unique insights. This thesis aims to analyse how the sustainability practices initiated by VALO Hotel & Work have resulted in its performance, how those practices have impacted its stakeholders, and how the hotel would survive through the opportunities and challenges it comes across.
The theoretical framework consists of several key ideas, such as the concept of sustainability, how the hospitality industry can integrate sustainable measures into its businesses, sustainable practices initiated by VALO, third-party certifications that assess sustainable practices, and the opportunities and setbacks for the hotel that may affect its future. These concepts were thoroughly explained and amalgamated to create the content with relevance.
Carried out between August 2025 and November 2025, the study was implemented through secondary analysis and semi-structured interviews. Peer-reviewed textbooks, reliable websites, and previous studies were mainly utilised for the secondary analysis, whereas the interviews were conducted with significant stakeholders of VALO Hotel & Work.
The author was able to approach a set of conclusions, in which the research questions were answered, and the results were further discussed along with some practical issues that the author viewed as suitable for addressing.
The theoretical framework consists of several key ideas, such as the concept of sustainability, how the hospitality industry can integrate sustainable measures into its businesses, sustainable practices initiated by VALO, third-party certifications that assess sustainable practices, and the opportunities and setbacks for the hotel that may affect its future. These concepts were thoroughly explained and amalgamated to create the content with relevance.
Carried out between August 2025 and November 2025, the study was implemented through secondary analysis and semi-structured interviews. Peer-reviewed textbooks, reliable websites, and previous studies were mainly utilised for the secondary analysis, whereas the interviews were conducted with significant stakeholders of VALO Hotel & Work.
The author was able to approach a set of conclusions, in which the research questions were answered, and the results were further discussed along with some practical issues that the author viewed as suitable for addressing.