Automating B2B/B2C Transfer Dispatch with Zoho Creator CRM
Marcenko, Vladans (2025)
2025
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Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi:amk-2025120532966
https://urn.fi/URN:NBN:fi:amk-2025120532966
Tiivistelmä
This product-based thesis describes how an automation system was developed for a small transport company in Helsinki. The goal was to reduce manual work and reduce mistakes when processing daily booking emails and assigning drivers. The project was completed during author’s internship and was built fully with cloud-based tools.
The final system connects Gmail, Mailparser, Make.com and Zoho Creator. Incoming booking emails are automatically filtered, parsed, and sent to Zoho Creator, where they become structured order records. Drivers receive their orders through Telegram and can confirm or decline them with one tap. All updates are saved automatically, which helps the manager to see the cur
rent situation in real time.
The system removed a large amount of manual data entry, improved response times, and made communication between dispatchers and drivers faster and clearer. It shows how small companies can use low-code tools to digitalize their operations without heavy software development.
The thesis also reflects on the process, challenges, and professional learning that took place during the project.
The final system connects Gmail, Mailparser, Make.com and Zoho Creator. Incoming booking emails are automatically filtered, parsed, and sent to Zoho Creator, where they become structured order records. Drivers receive their orders through Telegram and can confirm or decline them with one tap. All updates are saved automatically, which helps the manager to see the cur
rent situation in real time.
The system removed a large amount of manual data entry, improved response times, and made communication between dispatchers and drivers faster and clearer. It shows how small companies can use low-code tools to digitalize their operations without heavy software development.
The thesis also reflects on the process, challenges, and professional learning that took place during the project.