The impact of supply chain efficiency on product quality of dairy industry : a case study of Kalika Goras Ghar
Adhikari, Nirmala; Bhattarai, Durga (2025)
2025
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https://urn.fi/URN:NBN:fi:amk-2025120934095
https://urn.fi/URN:NBN:fi:amk-2025120934095
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The dairy business in Nepal is one of the pillars of the rural livelihoods and the supply of nutritional aid, whereas the infrastructural shortages continue to compromise the integrity of the products. This thesis explains the connection between supply chain effectiveness and quality control by a stringent case study of Kalika Goras Ghar, which is a medium-sized processing plant founded in 2008 in Butwal, Rupandehi District. The company pools raw milk supplied by over 150 smallholder farmers and cooperatives, manufactures an average of 2,000 litres of milk a day into pasteurised milk, curd, paneer, flavoured milk, and ghee, and distributes them through its own vehicles. Since it is rooted in principles of high quality, equitable supply, community engagement, and eco-friendly modes of operation, it exemplifies ideal localisation activities in the face of logistical misfortunes.
The mixed-methods study was carried out in the course three months and combines both qualitative and quantitative results based on the semi-structured interviews with a processing technician, dispatch coordinator, and quality control specialist, as well as questionnaires filled in by 38 stakeholders, including transport operatives, inspectors, executives, and suppliers. Thematic investigation of interviews defines a systematic intake and pasteurisation schedule in which the immediate chilling of bulk milk coolers and strict sanitary measures are included. However, widespread inefficiencies emerge in the form of conveyance delays, non-optimal insulation, and discordant retailer interfaces, which undermine thermosensitive commodities and trigger spoilage episodes.
Analyses of the questionnaire reveal random interruptions (55.3%), mainly due to equipment malfunctions (36.8%), and logistical delays (34.2%). Interdepartmental conversation also receives a decent evaluation (44.7%), compounded by unpredictable codification of procedures and instructional plans. Paramount quality modulators include methodologies (28.9) and storage milieus (23.7). Infrastructural primacy (transport/storage conditions versus quality perception, r = 0.738, p = 0.000; comprehensive operational efficacy versus quality, r = 0.885, p = 0.000) is supported by Pearson correlations.
Prescriptions put forward by strategic prescriptions include the expansion of refrigerated conveyance, surveillance systems orchestrated with IoT, uniform incident reporting systems, regular competency advancement programmes, and enhanced stakeholder synergies. These measures would reduce wastage, HACCP compliance, enhance resilience, and provide replicable paradigms to small and medium enterprises in Nepal.
The mixed-methods study was carried out in the course three months and combines both qualitative and quantitative results based on the semi-structured interviews with a processing technician, dispatch coordinator, and quality control specialist, as well as questionnaires filled in by 38 stakeholders, including transport operatives, inspectors, executives, and suppliers. Thematic investigation of interviews defines a systematic intake and pasteurisation schedule in which the immediate chilling of bulk milk coolers and strict sanitary measures are included. However, widespread inefficiencies emerge in the form of conveyance delays, non-optimal insulation, and discordant retailer interfaces, which undermine thermosensitive commodities and trigger spoilage episodes.
Analyses of the questionnaire reveal random interruptions (55.3%), mainly due to equipment malfunctions (36.8%), and logistical delays (34.2%). Interdepartmental conversation also receives a decent evaluation (44.7%), compounded by unpredictable codification of procedures and instructional plans. Paramount quality modulators include methodologies (28.9) and storage milieus (23.7). Infrastructural primacy (transport/storage conditions versus quality perception, r = 0.738, p = 0.000; comprehensive operational efficacy versus quality, r = 0.885, p = 0.000) is supported by Pearson correlations.
Prescriptions put forward by strategic prescriptions include the expansion of refrigerated conveyance, surveillance systems orchestrated with IoT, uniform incident reporting systems, regular competency advancement programmes, and enhanced stakeholder synergies. These measures would reduce wastage, HACCP compliance, enhance resilience, and provide replicable paradigms to small and medium enterprises in Nepal.