Design and Development of a Web-Based Cleaning Service Booking System (Sivous)

Abstract

A web-based platform for scheduling home-cleaning services was developed to improve the efficiency of service coordination and reduce manual workload in small service businesses. The aim was to create a secure and user-friendly system that allowed customers to make bookings, complete payments online, and receive automatic confirmations, while also enabling administrators to manage schedules, cleaners, and daily operations through a unified dashboard. The system was implemented using a full stack architecture, with React providing the customer interface and a Node.js–Express backend delivering RESTful APIs for all core functionalities. A MySQL database was used for structured data management. Stripe was integrated to handle payment processing, and Nodemailer was used to generate email notifications. Security was strengthened through JWT-based authentication, rate limiting, CORS control, and input sanitisation. A time-conflict detection mechanism and a daily cleaner-schedule view were included to prevent overlapping appointments. The resulting platform allowed customers to track their bookings and payment status, while administrators were able to manage services, assign cleaners, and adjust schedules efficiently. The implemented features demonstrated stable performance, accurate conflict handling, and reliable payment verification. Overall, the system provided a functional and deployment-ready solution that improved booking reliability and operational transparency.