The Effect of Transformational Leadership on Employee Performance: a case study of The Lumbini Barista Coffee School
Sapkota, Bishal (2025)
2025
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Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi:amk-2025121938463
https://urn.fi/URN:NBN:fi:amk-2025121938463
Tiivistelmä
This study examines the impact of transformational leadership on employee performance at Lumbini Barista Coffee School, a small service organization in the hospitality sector. Transformational leadership, which involves idealized influence, inspirational motivation, intellectual stimulation, and individualized consideration, has been widely recognized for enhancing employee motivation, engagement, job satisfaction, and overall performance. Though its impact on small scale service businesses remains underexplored.
A qualitative research method was engaged, using semi structured interviews with one manager and nine employees. The thematic analysis found four key themes reflecting transformational leadership practices. Inspirational motivation was observed to enhance the engagement and commitment of the employees; personalized attention was found to justify personal and professional development; intellectual stimulation encouraged creativity and innovation; and idealized influence fostered trust, teamwork, and ethical behavior.
The findings specify that transformational leadership significantly improves employee performance and organizational effectiveness in small service settings. The research provides managerial practical recommendations on which they should embrace leadership practices that promote motivation, teamwork, and positive working environment, which ultimately leads to improved service delivery and business performance.
A qualitative research method was engaged, using semi structured interviews with one manager and nine employees. The thematic analysis found four key themes reflecting transformational leadership practices. Inspirational motivation was observed to enhance the engagement and commitment of the employees; personalized attention was found to justify personal and professional development; intellectual stimulation encouraged creativity and innovation; and idealized influence fostered trust, teamwork, and ethical behavior.
The findings specify that transformational leadership significantly improves employee performance and organizational effectiveness in small service settings. The research provides managerial practical recommendations on which they should embrace leadership practices that promote motivation, teamwork, and positive working environment, which ultimately leads to improved service delivery and business performance.