Improving organizational communication: Hotel Haikko Manor & Spa
Kurik, Ksenia (2015)
Haaga-Helia ammattikorkeakoulu
2015
All rights reserved
Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi:amk-201505188683
https://urn.fi/URN:NBN:fi:amk-201505188683
Tiivistelmä
This is a research-oriented thesis for Hotel Haikko Manor & Spa that is located in Porvoo. The hotel occupies a niche of exceptionally versatile holiday and business hotel in Finland. Mercuri International and VIA Group awarded the manor with the title of Finland’s best business hotel ten times.
Communication is an important part of the organizational life and has a huge impact on the individuals and groups. The effective communication is needed at all stages of the working process and in all parts of the organization to achieve its goals.
The thesis investigates forcefulness of the organizational communication in the hotel. The core idea of the study is to underline the importance of well-organized communication process in Haikko Manor & Spa. The theoretical framework concerning the organizational communication concepts, the features and the essence was structured and applied for creating the research questions and their further analyzing. At the planning stage of the questionnaire design process, the author detected a significant need to focus on the internal communication in the hotel. Therefore, the survey questions aimed at identifying and examining possible gaps in the internal communication process among the employees and their superiors.
In order to understand the values and the perceptions that emphasize and influence decision-making behavior, the primary data was collected by using the combination of qualitative and quantitative research methodologies. The survey results were further analyzed by using Webropol software tool.
The survey findings pointed out the most important issues and aspects for the future commissioner’s development. Such as employee engagement, feedback system and interpersonal communication between the managers and their subordinates.All the research findings and the proposals for improvement were summarised in the recommendation part of this thesis.
Communication is an important part of the organizational life and has a huge impact on the individuals and groups. The effective communication is needed at all stages of the working process and in all parts of the organization to achieve its goals.
The thesis investigates forcefulness of the organizational communication in the hotel. The core idea of the study is to underline the importance of well-organized communication process in Haikko Manor & Spa. The theoretical framework concerning the organizational communication concepts, the features and the essence was structured and applied for creating the research questions and their further analyzing. At the planning stage of the questionnaire design process, the author detected a significant need to focus on the internal communication in the hotel. Therefore, the survey questions aimed at identifying and examining possible gaps in the internal communication process among the employees and their superiors.
In order to understand the values and the perceptions that emphasize and influence decision-making behavior, the primary data was collected by using the combination of qualitative and quantitative research methodologies. The survey results were further analyzed by using Webropol software tool.
The survey findings pointed out the most important issues and aspects for the future commissioner’s development. Such as employee engagement, feedback system and interpersonal communication between the managers and their subordinates.All the research findings and the proposals for improvement were summarised in the recommendation part of this thesis.